As the title says, there is an shiny yellow colored boxes with wraps waiting for delivery if you can you give your order and address in 140 characters. Haha.. Not really you can even give your number in the tweet and can expect a call the next moment.
On a weekday, got my mind rambling on many things, couldn't manage to make a good meal before I pack up to my office at 8 am. And at around 11 am was browsing the internet in search of food who could deliver to my cubicle and also have something close to my taste buds that day. Saying close to my taste buds, not in mood to have pizza or McD and came across a shiny yellow website saying 'desi wraps'. I was like okay .. let me try and got an order in a shiny yellow box. And the days moved on... We at office, quite often started ordering from that place and once in while there are few errors in delivery and food.
Surprisingly one day, my friend at office got a call asking for feedback. Based on that, she got a wrap for free the next day. Well, impressed by their customer service, I went on to check their website and social channels. Found that they take orders through social channels as well.
Oh! I haven't mentioned the outlet name yet. It is Faaso's. I actually looked deep into their twitter handle when I did not receive the order I place through their website. I also called up the store and found that they did not receive my order. Aaargh! Its a glitch in their system. I tweeted them my order screenshot asking them to check. And within a couple of minutes, I got a call. I'm glad about that.
@akathmadevi We are calling you up ASAP.
— FAASO'S (@faasos) September 17, 2014
As always, there were complaints too, I hope Faasos team works towards satisfying everyone out there. And it is the first restaurant to take orders on Twitter.
As I spoke to the head of customer care service, he replied saying their turn around time will be 10 mins on all the mediums they connect to customers. It can be taking an order or receiving a complaint either through their mobile app or twitter.
I sincerely appreciate their service, keeping 10 mins as turn around time. In this socially connected world, people expect and appreciate a immediate response for their complaints.
They also have been impressing customers with their offers, giveaways, twitter contests and fun tweets.
Follow them on twitter - @faasos and yes your order will be a tweet away!
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